How to Fix Diablo IV Crashing, Stuttering, Low FPS, and Lag Issues

by Editorial Staff | Posted on June 7, 2023June 7, 2023

This page will be covering the solutions on how to fix Diablo IV crashing on startup, lag, FPS drop, and performance issues that have been appearing in the game

Diablo IV is the most recent game developed by the esteemed developer Blizzard Entertainment. Despite the game’s release, numerous players have reported issues such as crashing, lagging, and occasional black screens. Although the developer has been diligently issuing updates to address these concerns, it appears that not all the loopholes have been resolved yet. While awaiting a forthcoming update to rectify these issues comprehensively, we present the following recommended approaches to resolve in-game problems in Diablo IV.

Known Diablo IV Issues

Here is the list of issues that have been reported by many players while playing Diablo IV:

Crashing
Black Screen
Lag
Screen Tearing
Stuttering

Recommended Fixes for Diablo IV Issues

There are lots of factors that may cause Diablo IV crashes, black screen, lag, screen tearing, and stuttering. If you’re one of the Diablo IV players having at least one of the mentioned issues, here are the recommended steps that you need to do to fix and address the problem.

Check Diablo IV System Requirements

Insufficiently meeting the recommended system requirements of Diablo IV is a primary factor contributing to crashing and black screen issues. If you downloaded Diablo IV without verifying the requirements beforehand, please refer to the complete system requirements provided below:

Diablo IV Minimum Requirements

OS: 64-bit Windows 10 version 1909 or newer
Processor: Intel Core i5-2500K or AMD FX-8350
Memory: 8 GB RAM
Graphics: NVIDIA GeForce GTX 660 or AMD Radeon R9 280
DirectX: Version 12
Storage: SSD with 90 GB available space
Internet: Broadband Connection

Diablo IV Recommended Requirements

OS: 64-bit Windows 10 version 1909 or newer
Processor: Intel Core i5-4670K or AMD R3-1300X
Memory: 16 GB RAM
Graphics: NVIDIA GeForce GTX 970 or AMD Radeon RX 470
DirectX: Version 12
Storage: SSD with 90 GB available space
Internet: Broadband Connection

By ensuring that your system meets at least the recommended specifications listed above, you can minimize the likelihood of experiencing crashing and black screen problems while running Diablo IV.

Update Your Drivers

Diablo IV was initially released in a stable condition. However, if you meet the minimum system requirements of the game and still experience crashes, it is likely that an outdated graphics driver is the primary cause. To address this, we highly recommend obtaining the latest update for your PC by visiting the official website of your hardware manufacturer.

Manually downloading and installing drivers for your PC can be time-consuming and somewhat complex for some users. For those seeking a more straightforward approach, we suggest trying IObit’s Driver Booster. This software can automatically download and install the latest and necessary driver updates for your PC. In our case, we utilized Driver Booster to update and resolve crashing and performance issues in Diablo IV. Below are the steps you can follow to utilize the software:

Download and install Driver Booster from the official website.
Launch the Driver Booster application.
Click on the “Scan” button to initiate a scan of your system’s drivers.
Once the scan is complete, review the scan results to identify any outdated or faulty drivers.
Click on the “Update Now” button to download and install the latest driver updates for the identified devices.
Optionally, you can select the “Update All” button to update all outdated drivers in a single click.
Follow the on-screen instructions and prompts to complete the driver update process.
After the update is finished, restart your computer.

Note: During the driver update process, your PC may restart multiple times, depending on the drivers being updated. This is a normal occurrence for the Windows operating system, so there’s no need to be concerned.

Once the driver update is complete, proceed to launch Diablo IV and observe if the issues you experienced earlier still persist.

Verify Game Integrity

If you have attempted the previously mentioned methods but are still encountering issues with Diablo IV, you can attempt to verify the game integrity of Diablo IV. This process involves the Battle.net launcher scanning all the necessary files and repairing any corrupted files related to Diablo IV. By doing so, it may help resolve the problems you are experiencing.

Access the Battle.net launcher and locate the option labeled “All Games” at the top.
Navigate to the left panel and click on “My Games.”
Choose the game that is experiencing difficulties.
Locate the Gear icon positioned next to the Play button, and from the menu that appears, select the “Scan and Repair” option.
Utilize the Scan and Repair feature available on Battle.net.
Click on the prompt that appears and select “Begin Scan.”

Right after clicking the verify button, all you have to do is wait until the launcher completes the file verification for Diablo IV.

Kill Resource-Hogging Applications

It is likely that you have numerous applications installed on your PC, and some of them may be consistently utilizing system resources, potentially leading to crashes of Diablo IV. To mitigate this issue, we strongly recommend closing any software that you are not actively using while playing Diablo IV. By doing so, you can free up system resources and minimize the chances of Diablo IV crashing.

Media players, web browsers like Firefox and Chrome, and other similar software are known for consuming significant system resources when running in the background. To free up resources, you can terminate these applications by using the Task Manager and closing them.

Disable Antivirus

One potential cause for frequent crashes of Diablo IV on your PC could be related to your antivirus software. Antivirus companies regularly update their software to improve security measures, but sometimes these updates can mistakenly identify Diablo IV’s executable file (.exe) as a virus.

To troubleshoot this issue, you can try disabling or temporarily turning off your antivirus or any other security programs on your computer. If you have downloaded Diablo IV from the official store, it is highly likely that the game files are safe. In this case, you should consider excluding the .exe file of Diablo IV from being scanned by your antivirus software and observe if the problem persists.

We have compiled a selection of commonly used ones along with their corresponding FAQ sections.

Contact the Official Support

If you have exhausted all the suggested solutions mentioned earlier and continue to encounter problems with Diablo IV, don’t hesitate to seek assistance from the official support team of Diablo IV. You can visit their official website or participate in the Diablo IV discussion community to engage with other users and access additional support resources.

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