How to Fix Star Trek: Bridge Crew Crashing and Freezing Issues on PC

by Editorial Staff | Posted on February 13, 2024

This page will cover the solutions on how to fix Star Trek: Bridge Crew crashes on startup, lag, FPS drop, and performance issues that have appeared in the game.

Developer Ubisoft and publisher Ubisoft released Star Trek: Bridge Crew on May 30, 2017, promising fans a great gaming experience. Despite the game’s release, numerous players have reported issues such as crashes, lag, and occasional black screens. Although the developer has been diligently releasing updates to address these concerns, it appears that not all issues have been resolved. In anticipation of an upcoming update that will comprehensively address these issues, we offer the following recommended approaches for resolving in-game issues in Star Trek: Bridge Crew.

Known Star Trek: Bridge Crew Issues

Here is the list of issues that have been reported by many players while playing Star Trek: Bridge Crew:

Crashing
Black Screen
Lag
Screen Tearing
Stuttering

Recommended Fixes for Star Trek: Bridge Crew Issues

There are many factors that can cause Star Trek: Bridge Crew crashes, black screen, lag, screen tearing, and stuttering. If you’re one of the Star Trek: Bridge Crew players experiencing at least one of these issues, here are the recommended steps you need to take to fix and address the problem.

Check Star Trek: Bridge Crew System Requirements

A major contributing factor to crashes and black screen problems is not meeting the minimum and recommended system requirements for Star Trek: Bridge Crew. If you have downloaded Star Trek: Bridge Crew without first checking to see if the requirements are met, please refer to the full system requirements listed below:

Minimum System Requirements

Processor: Intel Core i5-4590
Memory: 8 GB RAM
Graphics: NVIDIA GeForce GTX 1050 Ti, AMD Radeon RX 570
Network: Broadband Internet connection
Storage: 8 GB available space
VR Support: SteamVR

Recommended System Requirements

OS: Windows 10 (64-bit versions only)
Processor: Intel Core i5-4590 / AMD Ryzen 1500X
Memory: 8 GB RAM
Graphics: NVIDIA GeForce GTX 970 / GTX 1060 6GB, AMD Radeon R9 290X / RX 480
Network: Broadband Internet connection
Storage: 8 GB available space

You can minimize the likelihood of crashes and black screen problems while running Star Trek: Bridge Crew by ensuring that your system meets at least the recommended specifications listed above.

Update Your Drivers

Star Trek: Bridge Crew was initially released in a stable state. However, if you meet the game’s minimum system requirements and are still experiencing crashes, it is likely that an outdated graphics driver is the primary cause. To resolve this, we strongly recommend that you obtain the latest update for your PC by visiting your hardware manufacturer’s official website.

Manually downloading and installing drivers for your PC can be time-consuming and somewhat complex for some users. For those looking for a more straightforward approach, we recommend trying IObit’s Driver Booster. This software is able to automatically download and install the most recent and necessary driver updates for your PC. We used Driver Booster to update and fix crashes and performance issues in Star Trek: Bridge Crew. Here are the steps you can follow to use the software:

Download and install Driver Booster from its official website.
Run the Driver Booster application.
Click the “Scan” button to initiate a scan of your system’s drivers.
Once the scan is complete, review the scan results to identify any outdated or corrupt drivers.
Click the “Update Now” button to download and install the latest driver updates for the identified devices.
Optionally, you can select the “Update All” button to update all outdated drivers with a single click.
Follow the on-screen instructions and prompts to complete the driver update process.
When the update is complete, restart your computer.

Note: During the driver update process, your PC may restart several times, depending on the drivers being updated. This is a normal occurrence for the Windows operating system, so don’t be alarmed.

Once the driver update is complete, continue to run Star Trek: Bridge Crew and see if the problems you experienced earlier persist.

Verify Game Integrity

If you have tried the above methods and are still experiencing problems with Star Trek: Bridge Crew, you can attempt to verify the game integrity of Star Trek: Bridge Crew. Steam will scan all necessary files and repair any damaged files associated with Star Trek: Bridge Crew. This may help to resolve the issues you are experiencing.

Open Steam and go to Library.
Select Star Trek: Bridge Crew from the game list on the left side.
Right-click and select Properties.
Click the Local Files tab.
Click the Verify integrity of game files… button.

Check out the image below for the steps.

Right after you click the Verify button, all you have to do is wait for Steam to finish verifying the file for Star Trek: Bridge Crew.

Kill Resource-Hogging Applications

It is likely that you have many applications installed on your PC, and some of them may be constantly using system resources, potentially causing Star Trek: Bridge Crew to crash. To mitigate this problem, we strongly recommend that you close any software that you are not actively using while Star Trek: Bridge Crew is running. This will free up system resources and minimize the chances of Star Trek: Bridge Crew crashing.

Media players, web browsers such as Firefox and Chrome, and other similar software are known to consume a significant amount of system resources when they are running in the background. To free up resources, you can terminate these applications by using Task Manager and shutting down the application.

Disable Antivirus

Another possible cause of frequent crashes of Star Trek: Bridge Crew on your PC could be related to your antivirus software. Antivirus companies update their software on a regular basis to improve the security measures, but sometimes these updates can mistakenly identify the executable file (.exe) of Star Trek: Bridge Crew as a virus.

To resolve this problem, you can try to disable or temporarily turn off your antivirus or other security programs on your computer. If you downloaded Star Trek: Bridge Crew from the official store, the game files are most likely safe. In this case, you may want to consider excluding Star Trek: Bridge Crew’s .exe file from being scanned by your anti-virus software, and see if the problem still persists.

We have compiled a selection of commonly used anti-virus software along with the corresponding FAQs.

Contact the Official Support

If you’ve exhausted all of the suggested solutions mentioned above and continue to experience problems with Star Trek: Bridge Crew, don’t hesitate to contact the Star Trek: Bridge Crew official support team. You can connect with other users and access additional support resources by visiting their official website or joining the Star Trek: Bridge Crew discussion community on Steam.

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