How to Fix Ugly Crashing, Stuttering, Low FPS, and Lag Issues

by Editorial Staff | Posted on September 14, 2023September 14, 2023

This page will cover the solutions on how to fix Ugly crashes on startup, lag, FPS drop, and performance issues that have appeared in the game.

Developer Team Ugly and publisher Graffiti Games released Ugly on September 14, 2023, promising fans a great gaming experience. Despite the game’s release, numerous players have reported issues such as crashes, lag, and occasional black screens. Although the developer has been diligently releasing updates to address these concerns, it appears that not all issues have been resolved. In anticipation of an upcoming update that will comprehensively address these issues, we offer the following recommended approaches for resolving in-game issues in Ugly.

Known Ugly Issues

Here is the list of issues that have been reported by many players while playing Ugly:

Crashing
Black Screen
Lag
Screen Tearing
Stuttering

Recommended Fixes for Ugly Issues

There are many factors that can cause Ugly crashes, black screen, lag, screen tearing, and stuttering. If you’re one of the Ugly players experiencing at least one of these issues, here are the recommended steps you need to take to fix and address the problem.

Check Ugly System Requirements

A major contributing factor to crashes and black screen problems is not meeting the minimum and recommended system requirements for Ugly. If you have downloaded Ugly without first checking to see if the requirements are met, please refer to the full system requirements listed below:

Minimum System Requirements

OS: Windows 10
Processor: Requires a 64-bit, Dual Core 3.0GHz processor
Memory: 4 GB RAM
Graphics: DirectX 10, 11, or 12 compatible card
Storage: 11 GB available space

Recommended System Requirements

OS: Windows 10 or 11
Processor: Dual Core Intel i5 and above
Memory: 8 GB RAM
Graphics: Nvidia GeForce 700 series or greater
DirectX: Version 11
Storage: 11 GB available space

You can minimize the likelihood of crashes and black screen problems while running Ugly by ensuring that your system meets at least the recommended specifications listed above.

Update Your Drivers

Ugly was initially released in a stable state. However, if you meet the game’s minimum system requirements and are still experiencing crashes, it is likely that an outdated graphics driver is the primary cause. To resolve this, we strongly recommend that you obtain the latest update for your PC by visiting your hardware manufacturer’s official website.

Manually downloading and installing drivers for your PC can be time-consuming and somewhat complex for some users. For those looking for a more straightforward approach, we recommend trying IObit’s Driver Booster. This software is able to automatically download and install the most recent and necessary driver updates for your PC. We used Driver Booster to update and fix crashes and performance issues in Ugly. Here are the steps you can follow to use the software:

Download and install Driver Booster from its official website.
Run the Driver Booster application.
Click the “Scan” button to initiate a scan of your system’s drivers.
Once the scan is complete, review the scan results to identify any outdated or corrupt drivers.
Click the “Update Now” button to download and install the latest driver updates for the identified devices.
Optionally, you can select the “Update All” button to update all outdated drivers with a single click.
Follow the on-screen instructions and prompts to complete the driver update process.
When the update is complete, restart your computer.

Note: During the driver update process, your PC may restart several times, depending on the drivers being updated. This is a normal occurrence for the Windows operating system, so don’t be alarmed.

Once the driver update is complete, continue to run Ugly and see if the problems you experienced earlier persist.

Verify Game Integrity

If you have tried the above methods and are still experiencing problems with Ugly, you can attempt to verify the game integrity of Ugly. Steam will scan all necessary files and repair any damaged files associated with Ugly. This may help to resolve the issues you are experiencing.

Open Steam and go to Library.
Select Ugly from the game list on the left side.
Right-click and select Properties.
Click the Local Files tab.
Click the Verify integrity of game files… button.

Check out the image below for the steps.

Right after you click the Verify button, all you have to do is wait for Steam to finish verifying the file for Ugly.

Kill Resource-Hogging Applications

It is likely that you have many applications installed on your PC, and some of them may be constantly using system resources, potentially causing Ugly to crash. To mitigate this problem, we strongly recommend that you close any software that you are not actively using while Ugly is running. This will free up system resources and minimize the chances of Ugly crashing.

Media players, web browsers such as Firefox and Chrome, and other similar software are known to consume a significant amount of system resources when they are running in the background. To free up resources, you can terminate these applications by using Task Manager and shutting down the application.

Disable Antivirus

Another possible cause of frequent crashes of Ugly on your PC could be related to your antivirus software. Antivirus companies update their software on a regular basis to improve the security measures, but sometimes these updates can mistakenly identify the executable file (.exe) of Ugly as a virus.

To resolve this problem, you can try to disable or temporarily turn off your antivirus or other security programs on your computer. If you downloaded Ugly from the official store, the game files are most likely safe. In this case, you may want to consider excluding Ugly’s .exe file from being scanned by your anti-virus software, and see if the problem still persists.

We have compiled a selection of commonly used anti-virus software along with the corresponding FAQs.

Contact the Official Support

If you’ve exhausted all of the suggested solutions mentioned above and continue to experience problems with Ugly, don’t hesitate to contact the Ugly official support team. You can connect with other users and access additional support resources by visiting their official website or joining the Ugly discussion community on Steam.

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